Support
For account, billing, or playback issues, message our Telegram bot:
→ @CineStreamMovieBot on Telegram
Response time: typically under 4 hours during weekdays, under 24 hours on weekends.
Content requests
Want a specific movie or TV show added? Send the TMDB link via the support bot above with the subject "Content request". We add the most-requested titles weekly.
Bug reports
Include the URL of the page, the device/browser you're using, and a screenshot if relevant. Send via the support bot — bug reports are routed to engineering directly.
Press & partnerships
For press inquiries, partnership proposals, or interview requests, message via the support bot with subject "Press". We respond to all press requests within 48 hours.
Legal
For DMCA takedown notices, copyright concerns, or legal correspondence, please use the support bot with subject "Legal" or write to the address listed in our Terms of Service.
Office hours
Engineering and support: 9 a.m. – 7 p.m. UTC, Monday to Friday. Emergency outages are monitored 24/7.